The international customer support network at Telstar is staffed with highly qualified specialists, ensuring swift and effective technical support to minimize costs and downtime resulting from breakdowns. We go beyond conventional assistance, recognizing the criticality of preventing equipment downtime due to the unavailability of vital components.
To address this, Telstar assigns a dedicated team of professionals exclusively for spare parts and accessories management, emphasizing flexibility to adapt to actual operating conditions.
Our engineers conduct a comprehensive analysis of the operating conditions for each piece of equipment, devising tailored maintenance plans to meet each client’s specific needs. This optimization strategy minimizes both costs and downtime associated with maintenance. Unlike relying solely on major periodic inspections, Telstar places great importance on routine checks performed by equipment users, leveraging their experience and observations. Effective communication with end-users is pivotal to the success of our maintenance plans.
Telstar boasts an extensive spare parts warehouse, ensuring optimal delivery times for equipment components. While committed to eliminating unplanned equipment breakdowns, we remain prepared to provide quick assistance when specialized technical support is required. Our after-sales team, comprising qualified engineers and experts located globally, promptly addresses urgent requests, demonstrating in-depth knowledge of our equipment.
Telstar’s Remote Assistance Service facilitates direct contact with a specialized team of experts and engineers in real-time, regardless of your location. The primary goal is to ensure the reliability of Telstar equipment by optimizing its operational capacity.
Customers can choose the most effective course of action to resolve issues, with our experts’ conducting interventions and site visits only when requested. Prior to on-site visits, our qualified engineers can prepare interventions using remote assistance and diagnostic tools. For security reasons, customers must authorize remote assistance to enable us to connect to the machines.
In summary, Telstar’s Remote Assistance Service offers specialized technical support focused on troubleshooting and supporting production processes. Our commitment is to provide efficient solutions, ensuring the uninterrupted operation of your equipment.
Spare Parts
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Upgrades & Process Optimization
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Calibration Lab & Services
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Validation & Qualification
Ensuring the compliance and performance of critical equipment involves a meticulous qualification pr...
